Wells Fargo limits any demonstration of design or product work in an individual contributor's portfolio. In the absence of design or interactive examples, I've written an explanation of the responsibilities of my position.
At Wells Fargo, I am a senior product designer, a communicator, and often a negotiator by understanding executive leadership's wants and incorporating their expectations with the customer's needs for a simple and improved experience. Within the Experience Design (XD) team, I actively communicate the differing expectations from our partners and work on designing an experience with the assistance of accessibility experts, design directors, and fellow design colleagues.
I'm also responsible for working across multiple teams to represent XD's ambitions for the chatbot initiative. I present research findings, proposed designs, prototypes, competitive analysis, and design discovery through presentations and meetings that I either coordinate or co-lead. Most importantly is my responsibility to the needs of the customer.
To represent the customer, I spend much of my time working with internal usability researchers, UX strategists, and product managers to understand the existing customer experience and where the pain points exist. I've worked with usability researchers on user studies and surveys to canvas potential designs. I also spend time going over existing research to understand the financial industry's existing trends with various product team members.
At the scrum level, I work with the product owner on translating high-level requirements from KPIs into tangible tasks for each sprint. Within the scrum team, I work with the Qualitative Assurance (QA) team on testing functionality and the user experience while also coordinating with an external development vendor to make sure the design specifications and interactions are implemented correctly.